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lpa
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#1 Posted : Wednesday, February 13, 2019 2:31:35 PM(UTC)

When I logged in today I was asked to pay to renew my account so I paid the $30usd via paypal,  However when I logged into my paypal account I noticed that the $30usd charge had also been paid on the 6th so I abit confused as to why I've been charged twice in such a short period of time

Jane
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#2 Posted : Wednesday, February 13, 2019 5:59:04 PM(UTC)

Hi lpa - it's best to email us to discuss payment issues rather than posting on the Forum. I will reply by email. The duplicate payment has been refunded. If any other member sees a renewal notice but thinks they have already paid, please contact us immediately. Occasionally there can be a communication glitch between PayPal (who process all our payments) and the EYB Account records.

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