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For information:

I registered for a new blade under the Cuisinart blade recall on the first day of the recall last December.  They haven't been very good at updating customers about progress (or lack thereof), so about 10 days ago I contacted Customer Services to get some information on when I might finally get the replacement blade. Their email response was very unsatisfactory - it said:

"According to our  Recall Order Log your order is scheduled to be ship on the following date: after 
June 2017." 

However, complaining paid off as I seem to have been bumped up the list and was very surprised to receive a replacement blade in today's post.  I recognise that this is a bit unfair to those who were above me on the original list and wasn't expecting anything for another 3 months or so on the basis of the information they provided.  If you're impatiently waiting for a replacement blade an email to [email protected] quoting your service notification number and having a bit of a moan might just do the trick for you too!

I too ordered a new blade under the recall program in December and have been wondering if it would ever arrive.  They said to immediately stop using the old one which, with the holidays coming, there was no way I was going to be able to do that.  I now wonder if they were hoping folks would give up and buy a new machine with new blades?  This week my local kitchen store is promoting a sale on Cuisinart food processors when you trade in your old one.  It is a bit suspicious that sending out new blades would take this long.  I may try giving them a call as well.

I didn't stop using my old blade as it had no cracks. Then a new one arrived in the mail about a month ago, without me needing to chase. So have faith, it will arrive eventually. But it sounds like chasing them can speed up your position in the queue.

It is quite ridiculous that they instruct you to stop using an important kitchen tool (for many of us) but then take months to get you the replacement part.

I actually got bold, to no response of course, and have sent several emails asking for the new Cuisinart hand held stick.  My reasoning LOL was it would be cheaper in the long run for them.

Of course, I am still waiting for the replacement.

I'm still waiting for blade and emailed them 2 days ago. No response.

I emailed them recently since I filed the necessary paperwork in December.  I was also told that I would get my blade in June 2017. I, too, continue to use the original blade.

When it comes time to replace my food processor, I won't get a cuisinart. 

A friend of mine tried contacting Cuisinart customer service by phone. She said they sounded like giggling teenagers, so disinterested in the issue and not at all helpful. Also refused to pass her on to a supervisor. It's amazing that Cuisinart could be so unconcerned about the damage they are doing to their brand with this mess.

Well thank goodness I happened upon this discussion thread.  Otherwise I would not have known about the recall.  I've submitted my form online.

Based on the comments I guess I shouldn't hold my breath waiting for the replacement?  

Penny

I called customer service yesterday, not confident in using email, and they had no record of my blade request. They took another request over the phone and said I would have the blade no later than June.

I received my replacement blade in the mail last week, after months of waiting. I hope the rest of you receive yours soon, too!

I just got this email from Cuisinart. They originally said I would have my blade before June:

Thank you so much for registering to receive your free Cuisinart replacement blade. Our blades are fabricated using precise manufacturing processes, which of course means, that they take some time to produce. We are producing new blades as rapidly as possible to meet the demand resulting from this replacement program.

When your blade is about to be shipped, we will send you an email so you can anticipate when it will arrive to the address you indicated on your replacement blade registration. In the meantime, you are able to use all other cutting implements and accessories that may have come with your Cuisinart food processor.

Cuisinart strives to provide you with the best service possible and if you have any questions or concerns please contact us via our email address: [email protected]

Thank you again for your patience.

Cuisinart

I didn't get around to registering for my replacement until April 5th -- months after the initial recall (December I think?) And I got mine in the mail earlier this week. I was expecting a much longer wait than that based on the experiences here and the fact I registered late. Hoping everyone else gets theirs soon.

I'm happy for you but that is unbelievable! I registered right at the beginning and still don't have mine. They keep promising . . .

Originally Posted by: vickster

I'm happy for you but that is unbelievable! I registered right at the beginning and still don't have mine. They keep promising . . .

That really does stink! I am wondering if there is a higher demand/backlog for certain blade sizes. I think mine is one of the smaller models of their food processors -- I think of the larger size my mom has as a bit more "standard" (though that is just my perception, I don't know if that is actually true!) It's the only thing I can think of that makes sense for people to be getting their replacements out of order, but I can't say for sure.

I would guess that age of the machine makes a difference in the ability to provide replacements. I requested a replacement at the beginning of December when I first heard about the recall, was told the blade wouldn't get to me until June, and then received it in the last week of May. Since my machine is between 20 and 25 years old, it made sense they wouldn't have ready supplies of that particular model's blade on hand. I tried not to be impatient about it, but it was a long 6 months wondering if this time was the time the blade was going to fall apart (because, no, I did not stop using it, just checked it after every use for missing metal pieces).

I hope those of you who are still waiting get your blades soon!