Hospitality Operations: A Systems Approach by Stephen Ball and Peter Jones and David Kirk and Andrew Lockwood

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  • ISBN 10 0826448267
  • ISBN 13 9780826448262
  • Published Mar 13 2003
  • Format Paperback
  • Page Count 264
  • Language English
  • Edition 1
  • Countries United States
  • Publisher Cengage Learning

Publishers Text

Adopting an innovative systems-based approach, the authors provide the reader with both an understanding of particular services and functions within the hospitality industry and an overview of the industry as whole. Using an array of international case studies, Hospitality Operations provides a comprehensive, integrated analysis of a diverse and complex industry.

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