Waiter & Waitress Wait Staff Training Handbook (Revised 2nd Edition): A Complete Guide to the Proper Steps in Service by Lora Arduser

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  • ISBN 10 1620230569
  • ISBN 13 9781620230565
  • Published May 25 2017
  • Format Paperback
  • Page Count 282
  • Language English
  • Edition 2nd Revised ed.
  • Countries United States
  • Publisher Atlantic Publishing Co

Publishers Text

Packed with new information, the revised edition of this best-selling manual was designed for use by all food service serving staff members. The guide covers all aspects of customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. Step-by-step instructions cover hosting, seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, promoting specials, upselling, handling problems, difficult customers, tips and taxes, and handling the check and money.

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