Supervision in the Hospitality Industry (Wiley Service Management Series) by Jack E. Miller and Mary Porter and Karen E. Drummond

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  • ISBN 10 0471549045
  • ISBN 13 9780471549048
  • Published May 06 1992
  • Format Hardcover
  • Page Count 400
  • Language English
  • Edition 2
  • Publisher Wiley

Publishers Text

This revision focuses on the special characteristics needed to effectively manage a restaurant, hotel, hospital, school or other institutional service staff. Divided into four parts, it provides an understanding of management techniques and skills through coverage of leadership, communication, recruitment and selection; orientation and training; performance evaluation; motivation and discipline; and decision-making. Includes new material on team building, conflict resolution, managing diversity, and quality and cost control.

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